FAQs

What are the shipping times for your products?

We launch production to order, expect processing within 2-3 days depending on the volume of orders

Do you ship anywhere in the world?

Currently we only deliver to France

Where do we ship your product from?

Our workshop is located near Bordeaux

Do you provide product tracking information?

Yes, as soon as your package is shipped, you will receive a tracking number by email

Some items are missing from my order, what's happening?

In this case, do not hesitate to contact me via the form on the site https://www.emmabryelle.com/pages/contact so that we can find the most suitable solution together.

I received a damaged item. What can I do?

Our products are handcrafted, they are therefore unique and may have slight defects. If you notice a more significant defect that has escaped our attention, take photos and contact us via the page https://www.emmabryelle.com/pages/contact so that we can find a solution together.

Where are you located?

We are located in Bordeaux, France

I still have not received my order. What's taking so long?

We launch production to order, in the event of a large volume, it is possible that the processing of 2-3 days may be extended. In this case we will inform you by email and/or on the website. If your order has already been shipped, please refer to your package tracking via the carrier's website. Do not hesitate to contact me if necessary.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days following the date of the order and the product(s) concerned have not been been used. For more information, please read more about our Refund Policy https://www.emmabryelle.com/policies/refund-policy